Lost funds? Here’s what to do

One of the main responsibilities of owning a self-custodial wallet like MetaMask is that you alone manage the keys to that wallet. Despite the simple power of self-custody, many bad actors continually try to scam or phish self-custodial wallets and steal assets from their owners.

In the meantime, if you believe you have been the victim of a scam, hack, or other event that has led to loss of funds, please follow the steps here and get in touch with Support by hitting the chat button on the MetaMask Support page.

Remember:

No MetaMask Support representative will ever ask you for your Secret Recovery Phrase (seed phrase), or reach out with unsolicited advice. If anyone is asking for your Secret Recovery Phrase, assume they mean to steal your funds and do not respond.

Check out our various articles with web3 security guidance here if you need further information, or feel free to chat with MetaMask Support team if there’s anything specific you would like to discuss.