MetaMask partners with VillageDAO for community-driven support

Learn more about the decentralized community care protocol and what this means for you as a MetaMask user.

by MetaMaskJuly 26, 2023

At MetaMask, we strive to provide the best care and attention to our community. We’re taking that further by partnering with VillageDAO to offer an additional customer support experience, with a community-first approach. Starting today, you can chat directly with a vetted MetaMask expert on VillageDAO who knows, loves, and uses our wallet and portfolio dapp frequently.

What is VillageDAO?

VillageDAO is a decentralized community success protocol that empowers and rewards engaged community members to provide support on behalf of web3 products and services. The platform is designed to meet growing customer needs by tapping into MetaMask’s highly engaged and impactful community members. We’re excited to partake in this novel web3-native approach and offer you a new way to receive MetaMask support.

How does it work for me as a MetaMask user?

As a MetaMask user, if you have a question, you can use VillageDAO to submit your inquiry and start chatting with an appointed MetaMask expert to resolve it. You can learn more about VillageDAO and how it works here.

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The first step in decentralized customer care

We’re excited to work with a platform that uses a web3-first approach to problem-solving, blending a chat experience with decentralized community support. Whether you're new to MetaMask or a seasoned user, we invite you to explore VillageDAO and experience the future of customer success firsthand. Our usual support channels will still be available, now you can choose what works best for you.

Try it out today and let us know what you think!

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