One of the main responsibilities of owning a self-custodial wallet like MetaMask is that you alone manage the keys to that wallet. Unfortunately, even though this is a powerful proposition, there are a lot of bad actors out there trying to scam or phish self-custodial wallets, and thereby steal assets from their owners.
If you’ve been a victim of these malicious attacks, there may be a way to recover your funds.
MetaMask has partnered with Asset Reality to enhance customer support by providing direct access to a third-party who can investigate, track, trace, and potentially attempt to recover funds. Even if the amount you have lost is relatively small, Asset Reality can still incorporate your case data into wider investigations that can result in a positive outcome over time, and bring the individuals that stole from you to justice. Asset Reality can provide users who have been victimized with the assistance they need to navigate a very difficult and stressful situation.
If you believe you were a victim of cryptocurrency fraud, you can fill out this form to get in touch.
Once you have filled out the form, Asset Reality will investigate the theft and, if possible, provide you with a range of recovery strategies. Their experienced team of crypto investigators and asset recovery specialists have designed an end-to-end solution that incorporates blockchain analytics, open source investigation and access to legal recovery routes all under one managed process. This initial investigation is free to affected MetaMask users. Users who choose to proceed with a higher-level individual legal process with Asset Reality will be responsible for the costs of that recovery process.
MetaMask and Asset Reality will NEVER ask you for your Secret Recovery Phrase. If you’re being asked to share this information, you are interacting with bad actors who are trying to access your wallet.
While there’s no guarantee of getting your funds back after your wallet has been compromised, providing Asset Reality with the details of your situation can contribute to the success of wider investigations and thus improve yours and others’ chances of recovery.
Here’s what to expect and what you need to get the process started:
If you believe you’ve been subject to cryptocurrency theft, please take the following steps:
The investigation’s duration and chances of success will vary per case.
Only interact with the form that is provided to you directly from the MetaMask Support team.
Information you need to fill out the form:
Want to know how to keep your wallet safe? Read our safety and security tips for MetaMask.