Frequently Asked Questions

Answers to commonly asked questions

Getting started

How do I install MetaMask?
I’m a MetaMask Extension user. How do I use the same wallet in MetaMask Mobile?
Do I need cryptocurrency to use MetaMask?
How do I get funds (digital currency) into MetaMask?
How do I transfer my existing ETH and tokens to MetaMask?
How do I send ETH and tokens?

Manage my digital assets

Which tokens does MetaMask support?
Does MetaMask support NFTs?
Can I exchange my tokens?
Can I use a hardware wallet with MetaMask?


What is my public address?
How to deposit / receive / send?


How do I Swap tokens on MetaMask?
Why did my Swap fail?
Why can’t I find a token on MetaMask Swaps?
What is slippage?
Why do I need to approve a token before Swapping?
Does MetaMask charge a fee on Swaps?


How do I keep my wallet safe?
How do I import my wallet into MetaMask?
How do I import an account in MetaMask?
Lost my password: How do I restore my wallet?
Lost my Secret Recovery Phrase: Can I restore my wallet?
Privacy of my accounts
Backup your Secret Recovery Phrase
Use MetaMask on a personal device

Troubleshooting: Support FAQs

Why did my MetaMask app crash?
Why hasn't my balance updated?
Why don’t I see my tokens?
I can’t find the answer to my question. How do I contact Support?
I found a bug, what do I do?
How do I give feedback to the developer team?
I am unable to connect to a site
Updating to latest version

Additional Support & Content

Where can I go if I have more questions?
When using MetaMask with third-party sites
When using MetaMask for transactions