MetaMask Institutional Frequently Asked Questions

MMI differs from MetaMask because it offers institution-required digital asset custody integrations alongside monitoring and reporting tools on the portfolio dashboard.

Similar to MetaMask, MMI supports all EVM chains. As a caveat, custodial account chain support is in part determined by the custodian you choose to work with. In January 2022, MMI launched custodian account multi-chain capabilities—unlocking custodian account access to all EVM-compatible L2s and sidechains, which means MMI supports custodians in being able to have multi-chain access.

MMI supports ERC-20, ERC-721, and ERC-1155 token types, just as MetaMask does. However, access to specific tokens are determined by your custodian’s token support framework.

We have no minimum AUM requirement to use MMI. There might be qualifying criteria or considerations that are Custody partner specific. We strive to serve every organization on the planet as they make their foray to Web3.

To get started, request access and, if needed, schedule a time with one of our sales team members by contacting us at mmi_sales@consensys.net. You can also download the brochure for more information.

Presently, MetaMask Institutional has partnered with the following custodians:

• BitGo
• Cactus Custody
• Cobo
• Floating Point Group
• GK8
• Hex Trust
• Liminal
• Parfin
• Propine
• Qredo
• Safe

Read the latest press release to learn more.

Yes, you have the option to use MetaMask Institutional (MMI) in a self-hosted manner and with hardware wallets supported by MetaMask. Onboarding with a custodian partner is optional.

Yes. Many custodians are able to support DAOs. In addition, MMI has recently announced a partnership with Safe, a popular option for DAOs.

MMI has a standard monthly subscription fee based on the Assets Under Deployment (AUD) to the MMI wallet.

Please request access to find out more.

Further cost structures are determined by the custodian you choose to work. We recommend working directly with your custodian to determine these costs.

Onboarding with MMI typically takes a few business days. The time frame is in part determined by the custodian you choose to work with. Your custodian might have separate onboarding processes that may need to be completed before they can activate your access.

Within your custodian’s platform/interface there will be a simple button to connect your custodian account with MMI. You can then select from the list of wallets you have created in your custodian account within MMI.

MMI offers Portfolio Snapshots that generates a read-only view of your organization’s holdings and transactions over a given timeframe. You can download the snapshot data from the dashboard into a .csv file or share a link with fund admins, LPs, or other third-parties to highlight valuation and transaction history. All historical on chain transactions since inception can also be downloaded in csv file from the Transaction Snapshots feature.

Yes this is now available with the Portfolio Dashboard home screen. You can choose to view P&L or performance attribution for your DeFi positions.

MetaMask Swaps sources liquidity from the widest sources in the market, including Uniswap, AirSwap, 0x API, 1inch.exchange, Paraswap, and dex.ag. We aim to provide the best quote in the market at all times, and we implement technical innovations to severely limit failure rates.

Yes, MMI allows organizations to filter and connect any account in the wallet from their custodian. This means users on different browser extensions can access the same wallets and accounts within.

After a transaction is confirmed in the extension, transaction details are sent to the custodian, where it can be approved and signed. The transaction is then broadcast to Mainnet from the custodian account.

The MMI SDK receives status updates from the custodian via a webhook so that transaction status and transaction activity are updated within the extension.

MMI reflects all on-chain transactions, including the tokens of those transactions, within the wallet. You may need to Import token contracts into your MMI wallet.

MMI reflects all on-chain transactions, including the tokens of those transactions, within the wallet.

MMI does not hold any private keys on behalf of the customer. Private key management is done at the custodian level, hence the custodian you choose to work with is responsible for private key security and recovery. Different custodians have different recovery protocols and insurance policies, best to check with your chosen custodian.

Our Customer Support team consists of experienced technical support engineers combined with a self-service online helpdesk platform that provides the current status and full history of each support request. Please refer to the customer support language outlined in the Subscription agreement.