MetaMask Institutional Frequently Asked Questions

MMI differs from MetaMask primarily because it offers custody integrations that include multi-user access to an organization's wallet address(es). Catering to a wide range of organizations, MMI partners with leading custodians and custody technology providers to help organizations manage private key storage, facilitate multi-signature transaction approvals, and optimize trade flows. In addition, MMI also offers advanced DeFi compliance features, cutting-edge ecosystem research, and a sophisticated investor interface with its Portfolio Dashboard.

In January 2022, MMI launched custodian account multi-chain capabilities—unlocking custodian account access to all EVM-compatible L2s and sidechains. This means MMI can support all the EVM based chains that MetaMask supports. As a caveat however, chain support is in part determined by the custodian you choose to work with.

MMI supports ERC-20, ERC-721, and ERC-1155 token types, just as MetaMask does. However, access to specific tokens are determined by your custodian’s token support framework.

We strive to serve every organization on the planet as they make their foray to DeFi. At the moment, due to our limited capacity to provide a consistent service to all, there is a $3 million AUM requirement to onboard with MMI. This might change in the future as we scale.

To get started, request access and, if needed, schedule a time with one of our sales team members by contacting us at mmi_sales@consensys.net. You can also download the brochure for more information.

Presently, MetaMask Institutional has partnered with the following custodians:

• BitGo
• Cactus Custody
• Hex Trust
• GK8
• Safe
• Parfin
• Qredo Read the latest press release to learn more.

No, MMI must be used with one of our partnered custodians. You could choose to sign up with MMI and then choose your custodian/s on the platform. We advise that you conduct your independent due diligence to determine the custodial strategy that suits you best.

Yes. Many custodians are able to support DAOs. In addition, MMI has recently announced a partnership with Safe, a popular option for DAOs.

Metamask Institutional has a standard monthly subscription fee. Within the platform, we charge for swaps usage and we use a tiered freemium pricing model for compliance reports (with the price per report decreasing as the number of reports increases). Please request access to find out more.

Further cost structures are determined by the custodian you choose to work. We recommend working directly with your custodian to determine these costs.

Onboarding with MMI typically takes a few business days. The time frame is in part determined by the custodian you choose to work with. Your custodian might have separate onboarding processes that need to be completed before they can activate your access.

Within your custodian’s platform/interface there will be a simple button to connect your custodian account with MMI. You can then select from the list of wallets you have created in your custodian account within MMI.

MMI has a Transaction History view that pulls in all transactions made by any of the Accounts in the wallet. You can download the Transaction History data from the dashboard into a .csv file.

This is coming soon!

MetaMask Swaps sources liquidity from the widest sources in the market, including Uniswap, AirSwap, 0x API, 1inch.exchange, Paraswap, and dex.ag. We aim to provide the best quote in the market at all times, and we implement technical innovations to severely limit failure rates.

Today, organizations often avoid decentralized exchanges (DEXs) due to the unknown counterparties that make up token pair liquidity pools. Compliance within MMI allows users to set their preferred anti-money laundering (AML) risk settings. These settings are then used to run AML risk analyses on DEX pools. Revealing the risk (low, medium, high and unacceptable) of the unknown counterparties within a DEX. This provides pre-trade compliance for users during their swapping process—allowing them to avoid token pools where they deem the counterparty risk to be unacceptable.

In addition, we look at all transfers within a transaction, not merely the transaction itself. This means we are able to provide the depth and breadth of analysis required to analyze DeFi pools.

Our platform dataset includes the following:

• 2.5B+ priced messages
• 700M+ assets transfers
• 40M+ contracts
• and 450k+ assets

Our compliance feature only applies to the Ethereum mainnet at this time.

Yes, MMI allows organizations to filter and connect any account in the wallet from their custodian. This means users on different browser extensions can access the same wallets and accounts within.

After a transaction is confirmed in the extension, transaction details are sent to the custodian, where it can be approved and signed. The transaction is then broadcast to Mainnet from the custodian account.

The MMI SDK receives status updates from the custodian via a webhook so that transaction status and transaction activity are updated within the extension.

MMI reflects all on-chain transactions, including the tokens of those transactions, within the wallet. You may need to Import token contracts into your MMI wallet.

MMI reflects all on-chain transactions, including the tokens of those transactions, within the wallet.

If an institution receives access via a custodian, then costs will be reflected in their pricing. Within MMI, we charge for Swaps usage and use a tiered freemium pricing model for compliance (with the price per report decreasing as the number of reports increases).

Our Customer Support team consists of experienced technical support engineers combined with a self-service online helpdesk platform that provides the current status and full history of each support request. Please refer to the customer support language outlined in the Subscription agreement.