Managing my Digital Assets
Can multiple users transact on the same wallet?
Yes, MMI allows organizations to filter and connect any account in the wallet from their custodian. This means users on different browser extensions can access the same wallets and accounts within.
How are my transactions sent to Mainnet?
After a transaction is confirmed in the extension, transaction details are sent to the custodian, where it can be approved and signed. The transaction is then broadcast to Mainnet from the custodian account.
How do I receive transaction status updates from MMI?
The MMI SDK receives status updates from the custodian via a webhook so that transaction status and transaction activity are updated within the extension.
Will all my token holdings in my custody account be reflected within my MetaMask Institutional wallet?
MMI reflects all on-chain transactions, including the tokens of those transactions, within the wallet. You may need to Import token contracts into your MMI wallet.
Will all my token holdings in my custody account be reflected within my MetaMask wallet?
MMI reflects all on-chain transactions, including the tokens of those transactions, within the wallet.
Does MetaMask Institutional provide any insurance coverage in the case of private keys being compromised or hacked?
MMI does not hold any private keys on behalf of the customer. Private key management is done at the custodian level, hence the custodian you choose to work with is responsible for private key security and recovery. Different custodians have different recovery protocols and insurance policies, best to check with your chosen custodian.
Who can I contact if I experience any issues?
Our Customer Support team consists of experienced technical support engineers combined with a self-service online helpdesk platform that provides the current status and full history of each support request. Please refer to the customer support language outlined in the Subscription agreement.