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MetaMask Institutional Frequently Asked Questions

Answers to commonly asked questions

Overview

How does MetaMask Institutional (MMI) differ from MetaMask?
Is there a minimum AUM requirement to use MetaMask Institutional?
How do I get started with MetaMask Institutional?
Does MetaMask Institutional work with DAOs?
How much does MetaMask Institutional cost?
How long is this subscription for?
How long does it take to onboard from start to finish?
How do I offboard from my existing custodian to a new custodian?
Can I import my old custodial accounts into my new custodian?

MMI Portfolio Dashboard

How do I add accounts to my organisation within the Portfolio Dashboard?
What networks do you support within the Portfolio Dashboard?
How many members can I add to the Portfolio Dashboard and what roles can be assigned?
How many different roles are available, and what can they do?
How many admin roles can one account have? What if I’d like to have multiple admins as there are a few key decision makers within the organization. How will this work? And will they have rights to override each other?
Will the role setting in MMI impact my current governance settings with my custodian partner(s)?
How do I add accounts to my organisation within the Portfolio Dashboard?
How many bundles can I create within the Portfolio Dashboard?
I don't use the Portfolio Dashboard much/at all, will it impact trade execution using the MMI browser extension?
How does MMI support Centralized Exchange Data support?
Are Centralized Exchange Data balances added to snapshots?
What are Snapshots?
How does MMI work with my fund administrator, auditor, and tax consultant?
Does MMI do any P&L calculations especially for DeFi positions?
How does Swaps in MMI differ from UniSwap or 1Inch?

MMI Extension

Which networks does MMI support?
Which tokens does MMI Support?
Which custodians is MetaMask Institutional integrated with today?
Can I use MetaMask Institutional without working with a custodian?
How do I connect my custodian account?

APIs

What functionalities do your APIs offer?
What is the pricing for your API services?
Is it possible to exceed my quota limit on API requests?
How and when am I billed for the API usage?

Managing my Digital Assets

Can multiple users transact on the same wallet?
How are my transactions sent to Mainnet?
How do I receive transaction status updates from MMI?
Will all my token holdings in my custody account be reflected within my MetaMask Institutional wallet?
Does MetaMask Institutional provide any insurance coverage in the case of private keys being compromised or hacked?
Who can I contact if I experience any issues?