Onboarding Guide

Fireblocks has emailed all users of its MetaMask fork an invitation to obtain early access to the MMI x Fireblocks integration. The MetaMask Institutional (MMI) team will give 25 organizations early access to the integration, and will reach out to each customer who has signed up to confirm their participation. All Early Access Program participants will have a dedicated onboarding session with the MMI team.

Yes, everyone who has indicated interest to participate in the Early Access Programme will receive a 12 month subscription to MMI free of charge. Fees for other services, such as Consensys Staking (should a customer choose to use this service) will still apply.

You will be able to access web3 protocols via MetaMask Institutional in the same way that you use the MetaMask fork or WalletConnect options today. MMI maintains parity with MetaMask so you will have all of the experiences you are familiar with from MetaMask along with additional features including our portfolio management dashboard, compliance, staking marketplace and reporting.

When transacting, the experience should be identical to that of the traditional MetaMask flow. However, the confirmation window will not broadcast the transaction directly to mainnet. Instead it will trigger the existing approval processes you have established with your Fireblocks wallets.

The good news is that our standard integration processes allows you to link the two platforms with a straightforward “Connect to MMI” button.

Should you need assistance with account activation, the MMI team can help guide you through the onboarding process, perform a tailored product demonstration, and answer any questions you may have. Please get in touch with your sales point of contact for this option.

Lastly, all users will need to fill out this brief KYC form.

For early access users, the MMI team will assist in adding users to your organizations.

To do so, please contact the Product Team or your Business Development Point of Contact with the list of users to be added to your organization.

MMI differs from MetaMask because it offers institution-required custody integrations alongside compliance, monitoring, and reporting tools on its portfolio dashboard.

• Our custody and self-custody integrations allow multi-user access to an organization's wallet address(es).
• Our compliance features include pre- and post-trade KYT risk assessment on smart contract addresses and DeFi pools.
• Our highly performant set of APIs power the analytics to support price, balance, and portfolio attribution performance.

We enable organizations to interact with all of web3 by supporting the entire transaction lifecycle.

Similar to MetaMask, MMI supports all EVM chains. As a caveat, custodial account chain support is in part determined by the custodian you choose to work with. In January 2022, MMI launched custodian account multi-chain capabilities—unlocking custodian account access to all EVM-compatible L2s and sidechains, which means MMI supports custodians in being able to have multi-chain access.

MMI supports ERC-20, ERC-721, and ERC-1155 token types, just as MetaMask does. However, access to specific tokens are determined by your custodian’s token support framework.

We have no minimum AUM requirement to use MMI. There might be qualifying criteria or considerations that are Custody partner specific. We strive to serve every organization on the planet as they make their foray to Web3.

Post-Beta, to get started, users can request access and, if needed, schedule a time with one of our sales team members.

The MMI team will be reaching out to all Beta participants proactively to walk them through this process in a guided session. (See Fireblocks-MMI Beta section below)

Yes. MMI supports many DAOs and Foundations. We look forward to mutually supporting these with Fireblocks and ideating new ways to serve their unique requirements.

Metamask Institutional has a seat-based subscription model. Our seat-based pricing is divided across three organizations, with a maximum number of seats in each organization.

Please request access to find out more.

Further cost structures are determined by the custodian you choose to work. We recommend working directly with your custodian to determine these costs.

Onboarding with MMI typically takes 2 to 3 business days.

Your custodian might have separate onboarding processes that may need to be completed before they can activate your access.

Within your Fireblocks platform/interface there will be a simple button to connect your custodian account with MMI. You can then select from the list of wallets you have created in your custodian account within MMI.

MMI offers Portfolio Snapshots that generates a read-only view of your organization’s holdings and transactions over a given timeframe. You can download the snapshot data from the dashboard into a .csv file or share a link with fund admins, LPs, or other third-parties to highlight valuation and transaction history. All historical on chain transactions since inception can also be downloaded in csv file from the Transaction Snapshots feature.

Yes this is now available with the Portfolio Dashboard home screen. You can choose to view P&L or performance attribution for your DeFi positions.

MetaMask Swaps sources liquidity from the widest sources in the market, including Uniswap, AirSwap, 0x API, 1inch.exchange, Paraswap, and dex.ag.

We aim to provide the best quote in the market at all times, and we implement technical innovations to severely limit failure rates.

Yes, MMI allows organizations to filter and connect any account in the wallet from their custodian. This means users on different browser extensions can access the same wallets and accounts within.

Yes, MMI provides an aggregated view of your DeFi portfolio across all the accounts in the wallet, across custodians.

After a transaction is confirmed in the extension, transaction details are sent to the custodian, where it can be approved and signed. The transaction is then broadcast to Mainnet from the custodian account.

The MMI SDK receives status updates from the custodian via a webhook so that transaction status and transaction activity are updated within the extension.

MMI reflects all on-chain transactions, including the tokens of those transactions, within the wallet. You may need to Import token contracts into your MMI wallet.

MMI does not hold any private keys on behalf of the customer. Private key management is done at the custodian level, hence the custodian you choose to work with is responsible for private key security and recovery. Different custodians have different recovery protocols and insurance policies, best to check with your chosen custodian.

Our Customer Support team consists of experienced technical support engineers combined with a self-service online helpdesk platform that provides the current status and full history of each support request. Please refer to the customer support language outlined in the Subscription agreement.